The Trafford Co-ordination Centre is passionate about patient care and how it can help people to navigate their way around the maze of appointments and care providers. By regular phone calls with patients the nurses are able to identify when someone is in need of extra support or care. There is no set formula for the way they help people, everyone is unique and the interventions they receive are specific to their needs.
Arthur* was someone who kept missing his hospital outpatient appointments. On talking to Arthur the nurse was able to understand that the patient transport being provided for him came in the form of a taxi. Arthur didn’t recognise this as hospital transport so he would miss his appointments. When the nurse arranged for his transport to be changed to a non-emergency ambulance Arthur was confident in accepting it and now attends all his appointments.
David* was a frequent caller of 999. He suffers from mouth cancer but is also extremely anxious. When he was referred to the care co-ordination service it was clear that he was not taking his medication regularly and this was contributing to his anxiety. The care co-ordination nurse arranged for the community team to visit him twice a day to administer his medication, whilst keeping in touch with him through regular phone calls. David was also given the phone number for the TCC to use whenever he felt he needed to. In the following weeks David’s condition stabilised and he got back in to the routine of being able to look after himself without the community team visiting. Having the security of knowing the TCC were on hand meant he no longer turned to the 999 service for support.
Whilst the heart of the service is about keeping patients safe and well in their own homes, there are times where the nursing team’s clinical knowledge is invaluable in spotting life threatening situations.
Edward* had recently been discharged from hospital when the care co-ordination nurse rang him. He was feeling quite unwell but hadn’t told anyone because he was worried he would have to go back into hospital. Through careful questioning the nurse identified that he was potentially having a heart attack. She alerted a colleague, who phoned an ambulance, while she kept Edward on the phone. She explained to him that he was very unwell and, while she understood he really didn’t want to go back to hospital at this time, it was the best thing for him. Because he felt reassured, Edward was happy to follow the nurse’s advice. His stay in hospital was kept to a minimum due to the early intervention of the TCC team and Edward was soon back in the comfort of his own home.
If you, or someone you care for, feel you would benefit from the care co-ordination service you can complete the online self-referral form or ring the TCC on 0161 976 2555.
*names have been changed to respect patient confidentiality