The TCCC has a dedicated team of administrators and clinicians working to provide help and support 12 hours a day, 7 days a week.
The administrators ensure all the referrals to the hospital contain the correct information, then liaise with the patient to book the most suitable appointment. They also help to book patient transport to the hospital, should the person qualify for this. They provide a friendly voice on the end of the phone to help deal with any queries people have around their appointment or transport.
The clinical team come from a variety of nursing backgrounds and are supported by a GP. They are on hand to support patients, with multiple healthcare needs, with regular phone calls. Their expertise allows them to spot any potential problems at an early stage. They are able to mobilise the most appropriate services and intervene at an early stage to help prevent unnecessary admissions to hospital. They are passionate about keeping people safe and supported at home and maintaining a good quality of life.
Who we are
Trafford Care Co-ordination Centre
The Trafford Care Co-ordination Centre receives and books referrals to hospitals. The admin team make sure it has all the necessary information on it and the clinical team check that any pre-appointment tests
have been arranged
Discharge management helps to support patients who have multiple needs. It aims to discharge them from hospital more efficiently by co-ordinating all the services needed to keep them safe at home. The patient is supported post discharge with regular phone calls from the TCCC clinical team
Care co-ordination is suitable for people who have a wide range of health and/or social care needs that involve multiple agencies to assist in providing their care. The care co-ordination team helps to guide the patient through the maze of appointments and are on hand to intervene at an early stage
The TCCC is a central point of contact which co-ordinates referrals to the hospital, discharges for patients with multiple care needs and on-going care for people who have a lot of health and/or social care needs.
It delivers a streamlined referral process, that aims to get patients to their first appointment at the hospital with all relevant tests and information in place. This helps the first meeting with the consultant to be a decision making appointment, reducing the need for return visits.
For people who have a lot of health care needs, following a stay in hospital, the discharge management part of the service helps to co-ordinate all the services and care they need on leaving hospital. The service extends to care co-ordination for patients with multiple needs, supporting and guiding them through their appointments and linking them with community services when necessary.
The whole ethos of the service is to equip people to manage their healthcare, keep them comfortable at home and offer non-medical options where appropriate.
The Trafford Co-ordination Centre receives and books referrals to hospitals and some community services.
Features and benefits
The admin team book referrals to hospitals and some community services
The admin team are available 8 a.m. to 6 p.m. 5 days a week Mon- Fri if a patient has any queries regarding their appointment
The admin team book hospital transport for eligible patients
Patients are well informed about the progress of their referral with a clear idea of the timescales involved